We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at Info@howescleregardens.ca. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send instructions on how and where to send your package. Please note customers are responsible for returned postage. Items sent back to us without first requesting a return will not be accepted.
** Flowers are nonrefundable.
You can always contact us for any return question at Info@howescleregardens.ca.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Info@howescleregardens.ca.
An escape to inspiration.
Howesclere Evergreens & Gardens is a fourty acre experience featuring botanical gardens + lavender fields + rolling hills and water features. Located in the Sumas Moutains of the Fraser Valley, our escape offers experiences such as garden workshops + concerts + film locations + farm to table produce, and more.
Whether you're enjoying a bouquet workshop situated amongst the blooms of the cut flower garden, or a concert at our pond amphitheater, we hope your experience is one that will bring you back again and again.
For we are mindful stewards, daily infusing this land with heart and hard work; patiently and diligently building a generational legacy that can be enjoyed for many years to come. And as we continually build upon our botanical gardens, we hope your experience is diverse + awe-inspiring + and captures the pace & bounty that the pacific northwest provides.
The babbling of our enchanting waterfall awaits you.
- The Howes Family
To preserve nature's bounty for future generations, we pledge to use regenerative and organic methods in our gardening techniques with the inclusion of native plant species.
While being good stewards in our service to our community, we also pledge to be mindful stewards to the land.
"Everything we have is on loan from the Lord, entrusted to us for a while to use in serving Him."
- John MacArthur
We pledge to consistently practice honorable & honest ethics, be it in our personal or business endeavors.
We believe integrity is essential as we patiently and diligently build a generational legacy that can be enjoyed for many years to come.